Effective Date: May 29, 2026

Welcome to Neocartshop.com (“Website”, “we”, “our”, or “us”).
This Shipping Policy explains how orders are processed, shipped, and delivered through our website.

1. Order Processing

All orders are processed after successful payment confirmation.

• Orders are usually processed within 1–3 business days
• Orders placed on weekends or public holidays may be processed on the next working day
• Prescription medicines may require additional verification before shipping

2. Shipping Areas

We currently ship products across eligible locations in India.

• Shipping availability may vary depending on location
• Certain medicines or healthcare products may have delivery restrictions in some regions

3. Delivery Time

Estimated delivery timelines may vary depending on your location and courier availability.

• Standard delivery usually takes 3–7 business days
• Remote areas may require additional delivery time
• Delivery delays may occur due to weather, holidays, or courier issues

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

• Free shipping offers may be available on selected orders or promotions
• Additional charges may apply for express or special delivery services

5. Order Tracking

Once your order is shipped, tracking details may be provided through email, SMS, or WhatsApp where available.

6. Failed Deliveries

If delivery fails due to incorrect address, unavailable recipient, or failed contact attempts:

• The courier may attempt re-delivery
• Additional shipping charges may apply for repeated delivery attempts
• Orders returned to us may be canceled according to our return policy

7. Damaged or Missing Items

If you receive a damaged package or missing item, please contact us within 48 hours of delivery.

Email: info.neocartshop@gmail.com

8. Delivery of Medicines

• Customers are responsible for providing accurate prescription details where required
• We reserve the right to cancel medicine orders that do not comply with legal or safety requirements
• Medicine availability may change without prior notice

9. Changes to Shipping Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

For shipping-related questions or support, contact us:

Website: Neocartshop.com
Email: info.neocartshop@gmail.com

Thank you for shopping with Neocartshop.com.