Effective Date: May 29, 2026

Welcome to Neocartshop.com (“Website”, “we”, “our”, or “us”).
This Return and Refund Policy explains the conditions for returns, replacements, cancellations, and refunds for products purchased through our website.

1. Eligibility for Returns

Due to the nature of medicines, healthcare, and homeopathy products, returns are accepted only in limited situations.

• Wrong product delivered
• Damaged product received
• Expired product delivered
• Missing items in the order
• Product received in tampered condition

2. Non-Returnable Products

The following products are generally not eligible for return or refund:

• Opened or used medicines
• Products without original packaging
• Personal care and hygiene products
• Products damaged after delivery
• Items returned without proof of purchase

3. Return Request Timeline

Customers must report return or damage issues within 48 hours of delivery.

Return requests submitted after the allowed period may not be accepted.

4. Refund Process

Once the returned product is received and inspected, eligible refunds will be processed.

• Refunds may take 5–10 business days to reflect in the original payment method
• Shipping charges are generally non-refundable unless the error is from our side
• Refund timelines may vary depending on payment providers or banks

5. Order Cancellation

• Orders may be canceled before shipment confirmation
• Once shipped, orders may not be eligible for cancellation
• We reserve the right to cancel orders due to product unavailability, pricing errors, or legal restrictions

6. Replacement Policy

Eligible products may be replaced instead of refunded depending on stock availability.

7. Return Shipping

Customers may be required to share product images or videos for verification before return approval.

Return shipping instructions will be provided by our support team where applicable.

8. Medicines and Prescription Products

• Prescription medicines may require valid prescriptions during purchase
• Returns for prescription medicines are subject to applicable laws and safety regulations
• We reserve the right to refuse returns that do not meet safety standards

9. Changes to This Policy

We may update this Return and Refund Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

For return, refund, or cancellation support, contact us:

Website: Neocartshop.com
Email: info.neocartshop@gmail.com

Thank you for shopping with Neocartshop.com.